Request account and data deletion
To request deletion of your Greater account and associated personal data, contact us by email or work through the coach or account manager who supports your organization.
Email requests should be sent to team@usegreater.com from the address linked to your Greater account.
How to make a request
Email Greater support
Send the request from the email address tied to your Greater account and include "Delete My Account" in the subject line.
Contact your coach
If your account was created through a team or program, your coach can help route the deletion request.
Contact your account manager
If your organization works with a Greater account manager, they can submit or route the deletion request.
We complete deletion requests within 7 days and send confirmation to the email address provided. Encrypted disaster-recovery backups are purged within 30 days. Payment records are retained for up to 7 years to satisfy legal obligations and are then anonymized or deleted.
Changed your mind? Contact us to cancel the request within that 7-day window.